FREQUENTLY ASKED QUESTIONS
Below, you will find the answers to some of our most frequently asked questions.
A: I come to you! We do all our appointments right in your home. It’s much easier to select fabrics, paint colors and more when you can see how they look directly in the space they will be in.
A: No, I do offer evening and weekend appointments to review designs. However when installations and deliveries occur there may be a need to adjust work schedules.
A: Complimentary Initial Consultation Appointment: This is an opportunity to gather as much information as possible about your proposed project (design tastes, lifestyle and target budget) and for you to determine if we are the right fit for your needs. At the conclusion of this appointment a list of project needs will be compiled along with additional details that will aid in the development of a project estimate. Project estimates may be provided immediately or emailed within 2 business days of the appointment. Once the project estimate has been reviewed and a proposed budget has been agreed upon the project will move to the design phase.
A: During the complimentary consultation, I will work with you to determine the needs for the space you are would like to decorate. Once we determine the scope of the project I will help you establish a working budget for the project.
A: While there is no established minimum project size, there are times when clients’ investment goals do not match the needs of the project. If this happens, we will work with you to make adjustments to the project scope or establish a plan to execute the project in phases.
A: Yes of course!
A: We save you time by not going to stores to make our selections. Our broad list of suppliers and products give us the opportunity to offer a large selection of products without having to travel to local retails to choose pieces. However, if it is truly necessary to shop locally it will be our pleasure to assist you.
A: Generally it will take 6-8 weeks from the time the orders are placed to delivery. We do have some items that can be offered for a quicker turnaround.
A: Throughout the design process we work diligently to answer detailed questions, provide samples and ensure the products recommended are truly the best fit for you. Returns are rarely requested by our clients. Taking pieces back can be complicated, particularly large or customized pieces. However, we do want our clients to be 100% satisfied so we will work with you to determine the best resolution if a return is desired.
A: While we can structure an agreement that provides you with a plan, and allows you to complete the space at your leisure. We have found that this isn’t the most satisfying way to work with us. It can be frustrating and time consuming to try to find the pieces shown in a design plan. We would much rather complete the purchases for you and provide you with the finished and inviting space you need.